Afflicted users have models iPad Pro who sometimes refuse to register touch gestures, stutter while scrolling, skip keys, and have other similar issues. We here MacRumors could not repeat this problem, but a large number of complaints suggests that something may happen with the display iPad Pro .
MacRumors Reader Flasch describes the problem he had with his iPad Pro right from the box:
I bought a new pro-12.9-inch iPad on the first available day last Wednesday. The keys o, k and to a lesser extent i and j on the on-screen software keyboard consistently recognize the touch of a key and change the color key, but the letter often did not appear in any program.
Spend time on the phone with an apple, and they did not have a solution. Complete restore to factory settings did not help.
I turned him back to the store today and took the new 12.9 " iPad pro. Bring him home and it's worse. After 5 or more clicks o or k to get it for registration. When iPad turns clockwise to landscape mode, q and w are in the same region of the device and they do not work, and seven clicks q appear before the letter on the screen. It seems that the lower right corner of the touch screen is problem
Other users iPad Pro have the same problem that does not respond to the touch screen, which can also affect the scroll and general use. MacRumors [read] Codeseven:
Latest 12.9 & # 39; iPad Pro 1TB / 6GB model running iOS 12.1.3. This seems to happen in all areas of the screen.
The screen freezes. The beginnings started only in the last few weeks seems to be getting worse. It reacts as if the screen is very dirty or my finger is not in contact, and then completely shields. Interestingly, freezing sometimes stops when iPad changes from any angle to the level. In addition, sometimes, if finger pressure is released, then there will be no freezing.
The problem seems to affect the new 2018 iPad Pro models, although there were also complaints from some 2016 and 2017 Owners of the iPad Pro .
A MacRumors reader Roger, who told us about this problem, says that in about a month, his 2018 iPad Pro had problems with scrolling and " 39; t input case. He was able to get the replacement, like many other clients who felt the issue, but he said that the replacement model also poses the same issues.
It is unclear whether this is a software or hardware issue, and of course there are many 2017 and 2018 iPad Pro models that do not have such problems at all, which makes it difficult to determine what is going on. Some of the problems with the 2017 model seem to have started with the release of iOS 11.3, but were saved due to software updates. Many users who use iOS 12.2 still report problems.
Some users noticed that the stubbing problem disappears on the 2018 models when Apple Pencil 2 is connected to iPad possibly hinting at the Apple Pencil connection issue .
In general, however, it is not clear what causes problems for iPad owners who have problems with touch screen response. Anyone who does not fit the touch screen must bring it to the Apple Store or to Apple's authorized repair shop for service, since some users have been able to replace the units.