Some Sprint customers who own smartphones in the Galaxy S8 and Galaxy S10 series face major cellular issues. There is some progress in solving the problems of the S10 owners, but for those who are missing S8 devices, the investigation is just starting.
Problems with Galaxy S10 devices may not necessarily have roots with Sprint: S10 + users on AT & T and T-Mobile also deal with poor cell reception. However, Sprint has since claimed to have received complaints from owners of S1
Potential good news is that on March 27, the carrier released a software update (version ASC8), which, he said, should solve these problems for most users who had to deal with "intermittent" loss of data or voice services . If the user has an installed update but they are not able to resolve the problem of returning to full cell reception, devices are considered "permanent" service losses and need to be exchanged – some customers complained about the difficult process.
Meanwhile, some Galaxy S8 and S8 + users had problems accessing Sprint LTE after installing the Android Pie update, the DSC1 software version. The company said on Tuesday that it had stopped OTA hire and is working with Samsung to investigate the issue. The carrier can not guarantee when it will be able to push the patch. For S8 users who would like to receive LTE back then you will have to contact Samsung or visit the Sprint store to replace your device. Sprint may charge a replacement fee if the device is not guaranteed and the customer has not bought Sprint Complete. This means that many of these clients can agree to 3G and Wi-Fi for an indefinite period of time.
We asked for yesterday's comment from Sprint and have not yet heard.
The Galaxy Note 8 also has a problem
We surveyed around to see if Galaxy Note 8 has similar issues and found complaints about Samsung and Sprint forums support as well as an article from Pocketables . Like the Galaxy S8 situation, users say that with the Android 9 Pie update, they also do not have LTE access, just 3G. Sprint spokesman said yesterday that software updates should be updated in the near future to fix the problem, but did not say when.