In terms of health, we understand that we have a role to play. The administrative complexity of a physician may be the result of efforts by the health plan to coordinate care and facilitate the reduction of unnecessary or unnecessary clinical costs – for example, when a health plan requires prior authorization. However, no one wants to produce this waste, and we all want doctors to have no time to focus on what matters when caring for patients.
According to a survey by the American Medical Association, every hour a doctor spends with patients, they spend almost two extra hours on administrative tasks during the day. We know that we have a role to play in reducing this burden, and we are already working with providers to do just that.
At Humana, we help value providers access interoperability services . Or, to put it simply, we facilitate coordination and collaboration.
Currently, many providers can share electronic medical records with one another, paying exorbitant fees. To disrupt this model, we empower patients to access and share their own health information. Instead of excessive forms and procedures, patients can constantly update caregivers in a seamless, cost-effective manner.
So far, the results of this value-based care movement are promising. Our annual Value Care Report found that preventative care is increasing and readmission and hospitalization are falling. This trend is clearly reducing the cost to patients, since we have seen the cost of our Medicare Advantage contracts be nearly 1
Humana receives over 1 million calls per provider every month. Unlike participant calls, these are transactional actions such as checking payments or claims for patients. Earlier this year, Humana and IBM launched a pilot program with over 120 ISPs and a virtual agent working on Watson.
Statistics and similar efforts make it easy to be optimistic. But what really inspires me is the potential to combat systemic waste in the health care system through service providers, payers, and government agencies that work to improve the efficiency of the system – ultimately improving the accessibility of health care for Americans without having this to begin with.
We know where the taps are. It's repair time.