Back in August, Facebook announced that it would start requiring a Facebook account to use future Oculus devices. This has been accepted with all the impeccable practice of data transfer from Facebook, and deliberately ignoring the negative impact of its own policies deserves. However, the company was moving forward.
What happened next couldn’t be more on the nose if it happened in the movie. End users who subscribe to Facebook or try to link their accounts to Facebook are barred from accessing the site. In addition, the automated prohibition tools used by Facebook inform them that the decision is permanent and cannot be revoked. Users took Reddit and Twitter to discuss the issue.
This is the message people receive. So is the line in red automated pointlessly? FYI, the only reason this is being addressed now, is that they have to do it not because they want to. Want to comment on FB? pic.twitter.com/FHOBXC2j4H
– Ivan Tis (@ivanteece) October 16, 2020
Requiring end users to start using Facebook accounts as if it were some improvement in the end user experience is enough, but look at this bit, circled in red. “We have already reviewed this decision and it cannot be overturned.”
1). Yes, it can be. Any decision to ban the account can be revoked. Deleted accounts can be restored. Because Facebook insists on a real name policy, the company may set a 72-96-hour period before it unlocks an available username, just to allow an appeal / review process. If that doesn’t happen, it’s because he doesn’t want to.
2). No one has reviewed this decision. It is obvious. People are not allowed to use an automated bot. After the ban, they are told that because the computer made the decision, the decision cannot be appealed to the person. This is a great example of how the supposed infallibility of computers greatly complicates people’s lives.
Since then, Facebook has acknowledged that it may have broken down and asked customers to contact and contact him. But consider the consequences: Facebook Default is to claim that his computers are so error-free that no mistakes can be made. I am quite sure in this statement that he feels safe, slapping it with a wide message, which is sent to everyone whose account is banned, regardless of the reason.
Customer service used be what people expected. Today, customer service is something that most companies do not have to worry about. Problems with Gmail, Instagram, Facebook, Tumblr or Microsoft? Good luck ever talking to a person if you’re not a big business customer, and sometimes even if you’re is. Help resources for these services are limited to a list of answers to frequently asked questions that you are unlikely to ask, and possibly some end-user forums that post their issues so that they can be ignored.
It’s with reddit, but you’re all clearly not helping to solve the problem. This is systematically violated. pic.twitter.com/ElEuMkLBah
– Michael Angel #BLM (@MichPAngel) October 16, 2020
According to a Reddit reader, launching a ticket from Oculus simply results in an email instructing you to check out Facebook’s help center. If you want to challenge Facebook’s ban, as some bans * may appear to be challenged, despite the wording, you must provide photo proof of your ID. This does not change the fact that the company notifies people in advance that the bans are final.
As for me, Oculus is dead. I don’t care if the unannounced Oculus Quest 3 provides X-ray vision and breaks golden doubloons. Facebook’s behavior has made it impossible for me to recommend anyone get confused with the service for any reason, including giving them more information about any part of your life. There is also the small fact that Facebook no longer worries about gaming on the PC, canceled future Rift development and did not bother to embed the appropriate IPD settings in the Quest hardware. Nothing says “F *** off” like refusing to create equipment that works with the full range of human eyeballs.
I like Oculus hardware, but I’m not an impartial observer on this, and I won’t pretend. I’m outraged that the best VR consumer has decided to become the worst VR consumer just to suck up a little more personal information that no one wants to pass on to them. This is No official opinion of ExtremeTech. Soon my colleague Ryan will have a review of Quest 2.
Facebook is likely to address this issue with the account ban, but readers who encounter it are encouraged (myself) to back up Quest 2 and return it to the store. If you’ve been away from Facebook or never subscribed, consider this meeting as a symbol of how you can count on the company.
I will never recommend Oculus again under any circumstances. If I was offered a choice between the free Oculus Quest 2 and HTC’s 900 million Cosmos Elite, I would take Cosmos every time. This is strictly my opinion, and I’m not going to pretend that everyone shares it. Many people will say, “Well, what can you do?” and still buy quest 2. I have no illusions. However, there comes a time when a company behaves so badly, so often, it is no longer possible to recommend someone to participate with it if it can help it. As for me, Facebook broke that barrier many years ago. Mandatory data integration is the last point. I will not share Facebook data about my own gaming habits.
I respect that many people are not going to agree with this, but part of the reviewer is to be honest about where you stand on the products, even if you do not actively review them then. I loved the Oculus quest. If Oculus Quest 2 lacked the required integration with Facebook, I would be willing to recommend it to anyone whose eyes could take advantage of it.
Now read on: